Service Solutions

Engineering Service and Maintenance Packages

UltraCare is the leading service and maintenance supplier in the United Kingdom. Our business philosophy is "Service First". As an independent organisation we have the freedom and flexibility to support any manufacturer's machine, supplying all parts and tooling that your application requires. Whatever the make and model of your machines we will deliver the optimum in service solutions for the benefit of your business.

Your company, your culture and your organisational needs are unique, and consequently a standard service solution is not always what is required. For this reason UltraCare has introduced a range of options to suit a variety of applications and industry requirements.

Benefits

• 24 hour, 365 days a year response
• 31 regionally based technicians with nationwide coverage
• Wadkin trained technicians who are experts in their field
• Nationwide regionally based engineer network
• Flexibility to adapt to the needs of the customer
• Flexible payment terms
• Unique service solutions for all customers
• Cost effective
• Reduce down time
• Variety of service agreement options to suit all sizes of business
• Bespoke agreements for unique servicing needs

Engineering Service and Maintenance Packages

In the Woodworking Industry as in industry in general, ' The Maintenance Plan' often evolves rather than being consciously developed, resulting in an over dependence upon breakdown or fixed time maintenance.

In today's high productivity environment where breakdown costs are increasingly expensive, UltraCare's customers have a need to understand and operate within their Maintenance Goal the point at which the combined costs of machine maintenance and lost production are at their optimum lowest.

By opting for one of our service contracts our customers can be assured that they will benefit from increased quality of output, less down time and an assurance that we will provide a quality service. As a result our engineering strength we can react immediately to customers demands and deploy technical assistance at short notice.

How the Service Works

Our engineers conduct a free survey of your site operation including a Health & Safety assessment and machine condition report. We then discuss your production requirements and design a maintenance programme around those needs. The programme could involve out of hours servicing, immediate breakdown response, site based technical assistance, helpline advice, consignment stock for critical tooling and spare parts or a combined maintenance and training programme.

As part of this survey, we will advise on production efficiency and quality issues and also make recommendations on operator training. The proposed schedule will then be forwarded to you.

Engineers are in constant communication with the central service desk, using the latest communication and tracking systems. With this control UltraCare is able to respond to your requirements faster than anyone else in the market place.

CNC Router Servicing Agreements

UltraCare's experience in developing bespoke CNC agreements is unrivalled offering several solutions to achieve improved productivity and increased profits and ensure you get the best from your CNC router.

Service Contract Options

Option A - Service Care

The 'Service Care' agreement offers a flexible package of benefits, including:

• UltraCare hold complete database of all client machinery
• Discount on the price of spare parts and tooling
• Consumables
• 24 hour call out guaranteed
• National breakdown cover
• Machine condition monitoring
• Preventative maintenance
• Reduced hourly rates for service and breakdown visits, including travel costs

There is no upfront fee required for the 'Service Care' package, only a commitment to undertake two regular services per annum.

Option B - Premium Care

The 'Premium Care' package offers increased benefits including:

• Fixed Charge
• Two standard services per annum
• UltraCare hold complete database of client machinery, available at any time for reference
• Comprehensive Health and Safety updates at time of service
• Health and Safety recommendations
• Assessment of machinery
• Risk Assessment of workplace and machinery
• Consumables
• Discount on spares and tooling
• Preferential breakdown cover

Planed maintenance visits during the year to fit your schedule, at a pre-determined fixed cost

Option C - Platinum Care

Includes all elements of the Premium Care package, in addition to:

• 24 hour, 365 days a year breakdown cover
• 24 hour Helpline
• A service visit every 1000 machine running hours but with the additional benefit of no labour charge for a breakdown visit.

The 'Platinum Care' package is priced to reflect the number of machines and sites that are covered by the agreement. For a detailed proposal relevant to your business needs contact the service desk direct on 0870 850 9112 or info@wadkingroup.com

Additional Service Solutions

Risk Assessment for Woodworking Machines

As machinery operators become more safety conscious and legal requirements increase, our engineers are able to assist with risk assessments.

Installation & Commissioning of Woodworking Machinery

Wadkin Group's engineers travel the world installing and commissioning woodworking machinery and associated equipment in all operating environments whether workshop, sawmill, furniture factory, training college or other facility.

Electrical Checks

In addition to wiring, all electrical components from the isolator to the motor are included as part of our electrical health check.

Training

In addition to these services, through The UltraCare Training Academy (TUTA) we provide a comprehensive training programme, incorporating health and safety and machine operator training either at the customer's facility or at the Group's headquarters in Leicestershire. Such unrivalled training ensures the correct and best use of your machine.

Service Agreements form part of the complete support solutions package delivered by UltraCare. For a specific quote, or for more details on how a service agreement can improve your productivity, please contact the Service team for a quote and specific proposal on 0870 850 9112 or info@wadkingroup.com